Accredited course
information
(i) client selection, enrolment and induction/orientation procedures
Should student numbers be limited, selection may be made on the basis of:
-
Your academic
and/or workplace achievements
-
The order in which
enrolments are received.
However, at all times
the Director will only accept enrolments where the student satisfies the
Institute that they have reasonable prospect of success in the qualification
or units taken. This may be determined through the examination of all
documentation available. The Director’s selection decision will always be
guided by the access and equity principles delineated further on in this
document.
When the Institute
receives the completed
Enrolment form
it will be processed by the Administration Officer and then forwarded to the
Director who will approve or reject the student’s application using the
process discussed above.
If an enrolment
application is to be rejected, the Director will advise the unsuccessful
applicant in writing about the reason for the rejection (for example, the
course having reached full capacity or the student). The written
notification will, wherever possible, be constructive and give advice about
what the applicant needs to do if they wish to re-apply.
As part of the
enrolment process, the new student is asked to complete the
Learning Styles
Self-Assessment Questionnaire, which will enable the Institute to
identify the student’s learning style and any special learning needs they
may have.
For all approved
enrolments, the director will first advise the student by e-mail and once
payment has been received or the students credit card has been charged will
then send the student a Letter of Offer, the Student Handbook
and a tax invoice. A copy of the Letter of Offer with the
students signed acceptance must be returned to the Institute before
commencement of the course together with the signed last page of the Student
Handbook.
Enrolment records
(including the Letter of Offer) are kept in the students file.
(ii) course information, including content and vocational outcomes
This information is
provided on the each web page for the course you have chosen and should be
reviewed before booking.
(iii) fees and charges, including refund policy and exemptions (where applicable)
Information on fees and charges are also
provided on
the each web page for the course you have chosen and should be reviewed
before booking. Our refund policy is as follows:
If WE have to Cancel a course due to
circumstances beyond our control we will refund 100% of your course fee to
you.
If YOU Cancel a course we will charge you a 50% cancellation fee if you cancel the
course within 6 working days of the course date and a 100% cancellation fee
if you cancel the course within 3 working days of the course date.
If you want to postpone your attendance to a
course: We know that 'things happen' and provided we have other
participants booked on your course we are happy to give you a "raincheck"
for a later date (up to a maximum period of 6 months) if you notify us within
2 working days of the start of the course — or if the circumstances involve
personal injury or illness to either yourself or a near relative. A change
in your work circumstances does not qualify for a "raincheck".
(iv) provision for language, literacy and numeracy assistance
All vocational education and training
(VET) qualifications offered by the Institute have embedded units of
competencies incorporating basic language, literacy and numeracy skills.
Therefore in delivering these units of competencies, the Institute will be
assisting students to develop these skills in an industry/vocational context
(eg bookkeeping or business administration)
The Institute gathers information about
the individual learning needs of students from the Enrolment form and the
Learning Styles Self-Assessment Questionnaire, which will enable the
Institute to identify the student’s learning style and any special learning
needs they may have so that the training and assessment methods can be
adapted to ensure the student is not disadvantaged. Further language,
literacy and numeracy assistance is available on request from the Training
Manager, who will either appoint someone from within the organisation or
from an external provider to assist the student with those needs. The cost
of this external assistance will be borne by the student.
The Institute has an open-door policy
regarding the counselling of students. The offices of the Director and
Training Manager are always available to discuss any issues students may
have. The first point of contact for all student enquiries is the student’s
trainer or assessor. They will provide support to all students in academic
matters, privacy and child protection matters, access and equity rights and
local environmental matters (eg where to buy what). Students are of course
free to contact any other BIA staff member, including the Director, should
you choose.
If necessary, the Director will make
arrangements for external assistance to be available to you. For example,
the Institute has direct access to a qualified TESOL teacher.
(v) client support, including any external support the RTO has arranged for clients
Welfare, guidance and
counseling services are available through the BIA Director. Staff can
provide advice, assistance and support on the following matters:
|
Matters |
Including… |
Initial contact
person |
|
Academic |
Dissatisfaction with assessment
outcomes
Individual learning needs
The content or administration of
a course
Learning resources |
The student’s trainer/assessor |
|
Educational assistance |
Learning support
Orientation |
The student’s trainer/assessor |
|
Administrative |
Enrolment
Finance
Privacy
Access, Equity and Discrimination
Health matters |
Administration Officer
|
|
Language, literacy, numeracy &
learning support |
Individual learning needs
English as a second language
Learning and study techniques
Study skills |
The student’s trainer/assessor |
|
Welfare and guidance services |
Privacy
Counseling
Disability services
Indigenous services
Child protection
Discrimination
Access and equity
Harassment
Education and job pathways |
Learning Support & Welfare
officer |
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