Payment Terms,
Course Cancellations &
Product Returns Policy

General

Payment Terms: Payment is due by Cheque (please deposit direct to our account), Credit Card (Visa, American Express or Mastercard), Internet Transfer or EFT to Bookkeeping Institute of Australia Pty Ltd (Westpac Bank - BSB: 034:115. Account: 23 2448) prior to the commencement date of the course.

Deposits: If you make a booking more than 10 days in advance but do not secure it with a credit card, you can either pay the full amount by cheque or EFT to secure the booking or, if you do not wish to pay for the whole course at that time, you may secure the booking with a non-refundable 10% deposit. This option only applies to bookings made more than 10 days in advance.

Training Centre Courses

Training Methods: There is an old Chinese Proverb that reads "Tell me and I’ll forget. Show me and I may remember. Involve me and I’ll understand." For our trainer led courses we tell, show and involve our clients. However for our computer software courses (MYOB, QuickBooks and Microsoft) we show and involve our students by using first rate self-paced course manuals which enable our students work through a series of "hands on - real world" exercises.

Course Guarantee: Once payment has been received and accepted the Bookkeeping Institute guarantees that we will not cancel a computer learning self-paced course as a result of your being the only participant.

If WE do however have to Cancel a course due to circumstances beyond our control we will refund 100% of your course fee to you.

If YOU Cancel a course: Because we schedule all of our courses to run as soon as we receive the first booking there is a cost involved and should you cancel your attendance of a course at short notice - to which you may be the only participant - we are unlikely to be able to schedule an alternative course.

Consequently we will charge you a 50% cancellation fee if you cancel the course within 6 working days of the course date and a 100% cancellation fee if you cancel the course within 3 working days of the course date.

If you want to postpone your attendance to a course: We know that 'things happen' and provided we have other participants booked on your course we are happy to give you a "raincheck" for a later date (up to a maximum period of 6 months) if you notify us within 2 working days of the start of the course — or if the circumstances involve personal injury or illness to either yourself or a near relative. A change in your work circumstances does not qualify for a "raincheck".

Distance Learning Courses

Training Courses ordered for Distance Learning: Subject to stock levels we will ship your initial training course manuals and exercise files on the Wednesday following confirmation of payment. If we cannot meet this timeframe we will contact you to discuss your options. All training material is shipped via Australia Post Overnight Express.

If YOU Cancel a distance learning course or exam: Because we put together each of our distance learning courses individually there is a cost involved in preparing your order and should you cancel a distance learning course booking we will charge you a 10% cancellation fee.

Return of course manuals and exercise disks purchased for distance learning: If you decide that you do not wish to proceed with a training course after receiving all of the material we will charge you a 20% restocking fee and handling charge in addition to the 10% cancellation fee. That means that we will refund to you 70% of your course fee provided that ALL of the manuals, software and exercise disks are retuned in pristine condition - and show no signs of copying - within 14 days of the products shipping from our office.

Return of exam material: We regret that we are unable to consider a refund for an exam booking once the exam material has been mailed to you. However that material remains our property and must be returned to us within 3 days of receipt as specified in our "Distance Learning Rules" for exams.

Product Sales - Books, Software or Hardware

Shipping on software and books: Subject to stock levels you should receive any ordered software or hardware products or books within 10 working days of payment confirmation. If we cannot meet this timeframe we will contact you to discuss your options.

If YOU Cancel a product order: Because there is a cost involved in preparing your order, should you decide to cancel an order we will charge you a 10% cancellation fee.

Return of faulty products: Should you receive a faulty product from us (e.g. an unreadable CD), please contact us by e-mail or phone immediately (i.e. within 7 days of receipt) and we will arrange for the item to be replaced with all possible haste. A faulty product is not considered to be grounds for a refund - only a replacement.

Return of software and hardware products: We regret that we are unable to accept the return of any software (not including that provided with our training courses) or hardware product for refund under any circumstances.